Tales from the Knowledge Base: Blackboard Information for Faculty

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As mentioned on this blog recently, we upgraded Our Helpdesk System as of the beginning of August 2012. As part of that process the techs had the chance to update all of the articles in our Knowledge Base, so to the best of our abilities all that information is correct and accurate. However, we’re often asked the exact questions from our knowledge base, leading me to believe that folks are unaware that these things are documented. So, let’s take a look and see what interesting tidbits are hiding out there…

For the purposes of this post, I want to focus on the Blackboard articles in the “Information for Faculty” area:

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Now, you may be thinking something along the lines of “I would never ask any of those questions. Why don’t they have an article covering MY questions?” If you have questions, please submit those to us using the helpdesk system. If your question really is a common one, we’ll turn it into a Knowledge Base article soon enough. Even if it isn’t a common question, at least we will be able to answer the question for you… but you do need to ask.