As mentioned on this blog recently, we upgraded Our Helpdesk System as of the beginning of August 2012. As part of that process the techs had the chance to update all of the articles in our Knowledge Base, so to the best of our abilities all that information is correct and accurate. However, we’re often asked the exact questions from our knowledge base, leading me to believe that folks are unaware that these things are documented. So, let’s take a look and see what interesting tidbits are hiding out there…
For the purposes of this post, I want to focus on the Blackboard articles in the “Information for Faculty” area:
- Does Palomar College keep a backup of my Blackboard course? – The short answer is no. Archiving a Blackboard course is left up the the individual instructors.
- Faculty Login – Two accounts, the “first initial and last name” one for instructor access, and the “nine-digit number” one for student access.
- How can a student be allowed to finish an Incomplete in a new Blackboard course? – Get in touch with Rick Gommel, and let him know the student and class information.
- How can I print out my grade grid from the Grade Center? – Save the grades to a file, and open them in a spreadsheet program. Then you can use the print controls in Excel (or your spreadsheet program of choice) instead of wrestling with trying to print a large grid from a web browser.
- How do I archive my course if it has been canceled? – This is a royal pain. Make every effort to archive your course prior to its official cancellation. Barring that, you’ll need to get in touch with your department.
- Why am I receiving an error message when I upload a Grade Center file? – Excel is finicky. Just force the file to open in spite of the error, then save a copy in a different file format.
- Why is my Blackboard course incorrectly named? – I’m still not sure how people get approval for these custom names on courses in the first place, but if you have that and it’s wrong you’ll need to contact your department and have it fixed there.
Now, you may be thinking something along the lines of “I would never ask any of those questions. Why don’t they have an article covering MY questions?” If you have questions, please submit those to us using the helpdesk system. If your question really is a common one, we’ll turn it into a Knowledge Base article soon enough. Even if it isn’t a common question, at least we will be able to answer the question for you… but you do need to ask.