Academic Technology @ Palomar College

Faculty Blackboard Managed Hosting Questions

Faculty Blackboard Managed Hosting Questions

This is an an effort to anticipate some questions faculty may have about the upcoming changes to Palomar’s Blackboard environment; should you have additional questions, feel free to pose them in the comments here, or contact us separately in Palomar Blackboard support.

However, one question I am unable to answer at this time is “when are the Summer 2014 courses going to be available to faculty?” As soon as there is an answer I can share, rest assured I will post about the details.

 

What is this Managed Hosting for Blackboard thing I keep hearing about?

Palomar’s Blackboard system will be undergoing a significant behind-the-scenes change in the very near future. In the past our Blackboard system has lived on the main campus in San Marcos; starting with Summer 2014 we will be using the Blackboard Managed Hosting service to house our system.

Benefits of this change include:

  • Reducing expected upgrade windows from 4 days to 24 hours or less. (Blackboard techs claim 12 hours is typical.)
  • Eliminating the need to run the “pre-Fall” Blackboard upgrades during 8-week classes; any upgrades required in August can be scheduled in the few days between end of Summer and start of Fall.
  • Increasing system monitoring from “Palomar ATRC business hours” to 24/7/365, which should minimize any potential down-time due to technical problems.
  • System up-time of 99.8%, guaranteed on pain of monetary penalties.
  • Improved integration between Palomar’s Blackboard environment and various publisher’s content systems. (i.e. WileyPLUS, McGraw-Hill Connect, Pearson’s MyLab)

How much of my time is this going to waste?

Little to no extra time. The process for transferring materials into your new courses on the Managed Hosting system should not take appreciably longer than the traditional Course Copy tool did.

Will I be able to simply Course Copy from old semesters to this Managed Hosting system?

No. Because the course copy tool only works between courses on the same Blackboard system it will not be possible to copy directly from your older courses into the new course sites on the Managed Hosting system.

Instead you will need to use the Export/Import process, in which you use the Export Course function in the old course, save the export file created onto your computer, then use the Import Package function in the new course. This process will be fully explained as a step-by-step document in a future posting.

Can’t you just do this for me?

As always, ATRC staff are completely willing to work with faculty one-on-one, either in your offices on campus or in the Faculty Technology Center in room LL-111. However there is enough ambiguity about what content each instructor wants transferred that we would not be able to simply move your content without directly involving you in the process.

If you would like to set up an appointment to meet with one of our techs, please file a ticket in our helpdesk at https://www2.palomar.edu/atrc/helpdesk/ and indicate when you would be available to meet. We will try to match our schedules to yours, to make this as painless a process as possible. We will also be offering several “Blackboard migration assistance” sessions in the Faculty Technology Center in room LL-111 on the San Marcos campus. Details on the session dates and times may be found online at http://www2.palomar.edu/pages/atrc/workshops/ .

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