Academic Technology @ Palomar College

About Blackboard

Current Blackboard Version

Learn 9.1 April 2014 Release CU2 (9.1.201404.160205)

Last Updated: September 17, 2014

Known Issues

There are no serious known issues at this time.

Reporting Problems with Blackboard

If you have any problems with Blackboard please contact us.

Regular Maintenance Windows

The Blackboard system may be offline on any Monday morning between 3 and 4 AM. This time window is set aside for any routine maintenance which requires brief system down time, so that these tasks may be completed without need of a separately announced outage window. The system may remain online, but avoid any critical tasks (such as taking exams or grading) during these early Monday times.

Scheduled Upgrade Windows

The upgrade windows to future versions of Blackboard will be:

  • There are no scheduled upgrades at this time.

Cumulative Upgrades are delivered from Blackboard regularly, and we apply them during an upgrade window between semesters.  Unfortunately the Blackboard system needs to be offline during these upgrade windows, which may take up to 24 hours. We apologize for the inconvenience.  We will upgrade the system and return it to service as quickly as possible.

Teaching with Blackboard Screen Videos

We have produced a number of brief how-to videos, supplementing them with many more produced by Blackboard, Inc., to assist you in learning how to use Blackboard.  Click here to access them.

Getting Help

Use our online Help system.  Submit a ticket for direct assistance, or read the knowledge base to find answers.

Matrix of supported operating systems and browsers

Click here for our current Knowledge base article on Blackboard supported OS and browsers.

What is the Blackboard Course Life Cycle (i.e., how long will courses remain on the server)?

For instructors we keep the current semester, the previous 3 semesters, and the future semester (as soon as future courses are created from within eServices, approximately 90 days before the start of a semester) in our Blackboard database.  Courses are pruned from the system on a rolling year schedule.  For example, at the conclusion of the Fall 2015 semester, the Fall 2014 courses will be pruned from the system.  Immediately on the conclusion of the spring 2016 semester the spring 2015 courses will be pruned, and so on. Click here for a full explanation.

For this reason, we strongly recommend that professors make both archive and export copies of their courses once they are complete so that if they only teach a course every 2 years, they will be able to restore the content from the archive file.  Course archives contain all course content AND all student work.  Course exports contain only course content, without student enrollments and work.

Student access to courses is different.  Students can only access the course, during its life cycle, from the time the instructor first makes the course available until two weeks after the semester in which the course was taught.  We disable student access to courses at this time.  Student work and grades are available to the instructor at all times, but not to the student.  If a student later needs access to the course to complete an incomplete, contact us for assistance.

QR Code Business Card