In order to login to Blackboard you need to know your Blackboard username and password. These are the same as the username and password you use to login to eServices. Your username is your entire nine-digit Palomar student ID number (including any leading zeros), and your password should match what is set in eServices. If you are unable to log into Blackboard with this information, this problem can typically be fixed by updating your password in the eServices system. Once you have updated your eServices password, wait about half a minute then try to log into Blackboard again.
For a demonstration watch this brief tutorial on how to login to Blackboard.
If you are trying to login and you get an error message like this:
and you are sure you have typed your 9-digit student ID correctly, including leading zeros, then it means that Blackboard is not accepting your password. First, check to be sure the CAPS LOCK key on your keyboard is not turned on. If it is, turn it off and try again. If it is not, then you will have to reset your password in student eServices.
For a demonstration watch this brief tutorial on how to access your password in eServices.
Click here to access the student eServices signon page.
It can take a bit of time for changes in enrollment system to percolate over to Blackboard, so if you have just signed up for classes it may be up to an hour before you will see the new course listed in Blackboard. Similarly, if you just applied for admission to Palomar, it may take an hour for your Blackboard account to be generated.
If the Blackboard My Courses module says you are not enrolled in any courses, do not panic. Only courses that have been made available by instructors are listed in the My Courses module. If none have yet been made available, it will say you are not enrolled in any courses, but this means only for Blackboard purposes, and does not reflect your official enrollment status with the admissions office.
Instructors sometimes forget to make courses available to students at the start of a semester. If you think yours should be available but you do not see it in the My Courses list, email your instructor for information (see next entry for how).
Most of the questions students have about their Blackboard courses revolve around the actual course content or course layout, so most questions really need to be asked of your instructor. To find contact information for your instructor, please visit the Palomar College Directory and either search for your instructor by name or look up the department contact information.
If you are having trouble enrolling in a class, or if you are having trouble using the eServices system, you should contact the Enrollment Services office. They can be reached by phone at (760) 744-1150 ext. 2164, or by e-mail at firstname.lastname@example.org.
If you need counseling assistance call (760) 744-1150 ext. 2179, or visit the counseling department web site.
If you are having problems with your Palomar student email account, call (760) 744-1150 ext. 3143, or visit the student email help web site.
If you are having other technical problems see “How do I contact Palomar’s Blackboard Technical Support?“.
Finally, if you are interested in taking online classes, but are unsure if they are right for you, you may want to visit our Are You Ready? website.
Here are some specialized tutorials on using Blackboard, from a student point of view.
Other topics relevant to students may be found on the Blackboard Students page.
If you are having a technical problem using Blackboard, please use our website at https://www2.palomar.edu/atrc/helpdesk/ to Submit a Ticket, and our technicians will begin work on your problem as soon as possible. Or, if the green Live Help button is lit up on the left of this screen you can start a live chat session with us right now.