Bb Student app for iOS and Android phones

Bb Student logo

Not sure how many Palomar students have tried out the Blackboard Mobile app for accessing Blackboard courses, but recently the Blackboard company launched another phone app which may be of interest. Called “Bb Student,” the app is for iOS and Android phones. Continue reading “Bb Student app for iOS and Android phones”

Personalizing Blackboard Content

Blackboard logo

I’m certain you’ve received bulk messages, either on paper through the mail or (often as spam) though email. Often those messages use a function known as “mail merge” to modify the content of the message to show personalized information. Although that sort of function can be awkward if used poorly, Blackboard has limited options to get a “mail merge” effect out of your Blackboard content.

This function was originally intended for developers to be able to list personal details, but these “tokens” will work for students and instructors within Blackboard courses as well. Most of the tokens available are fairly useless (for details see the complete list), but there are three that you may get some use out of: Full Name, Username, and Course Name.

Whenever you are posting content using the Content Editor within Blackboard, including where students post to discussion boards, you can simply put these place-holders, and when viewed the correct information will display.

Data Token Sample
Full Name @X@user.full_name@X@ David Gray
Username 012345678
Course Name @X@course.course_name@X@ 2014 Fall DEMO 100 Demonstration Course 79999

Using these tokens, I could post a piece of content like:

@X@user.full_name@X@ (, welcome to @X@course.course_name@X@.

Which, after submission, would display like this:

David Gray (012345678), welcome to 2014 Fall DEMO 100 Demonstration Course 79999.

Sadly there is not a token for “only first name” so the full user’s name is the best you could hope to use for personalizing. These tokens should also work when using Blackboard to send email or post announcements, but I do recommend testing to be certain you have the code correct before blasting out a message to everybody in the course.

A Blackboard Year in Review


In July of 2013 I had the opportunity to attend the Blackboard World conference, and it was intense. Next week I’ll be able to attend the 2014 Blackboard World conference, and before that happens I wanted to reflect on the past year’s experiences with Blackboard here at Palomar.

Last July I challenged faculty to work with me to review their course workflow and layout; sadly only a couple faculty took me up on that. But the offer remains open, to have a one-on-one meeting (or more, if desired) to have someone completely ignorant of your content (that’s ME, of course) offer an outsider’s perspective of your course design. And, naturally, help in executing any changes you may decide to make after the review.

During the last eleven months I’ve posted in depth on several topics that were exposed at the conference in 2013:

I also posted about the way that SafeAssign will be integrated with the regular Blackboard Assignment tool. However, we still don’t have that change in place… but we will when our Blackboard environment comes back from the August 11 upgrade and maintenance window.

The number one student problem over the last year has really boiled down to web browser security issues. And of course we have all just completed a shift over to using Blackboard’s Managed Hosting service instead of hosting a system here on campus, making “help me move my course content to the new system” our number two faculty problem over the last year.

For anybody with the misfortune to teach using Palomar’s Blackboard system in Fall of 2013, you’ll be well aware of what our number one faculty problem was. Now that we are running via Managed Hosting though, we should have no fear of a return of the horrid system performance we saw last year.

And, because I keep hearing this rumor about our fate with Managed Hosting, let me clarify things: Palomar’s Blackboard system is physically located in Chantilly, Virginia, but the support staff you deal with are still exactly the same. In the last twelve months Chris Norcross, Shay Phillips, and I have fielded 2318 support tickets relating to Blackboard using our helpdesk system, and we will continue to be here to help moving into the future.

Faculty Blackboard Managed Hosting Questions


This is an an effort to anticipate some questions faculty may have about the upcoming changes to Palomar’s Blackboard environment; should you have additional questions, feel free to pose them in the comments here, or contact us separately in Palomar Blackboard support.

However, one question I am unable to answer at this time is “when are the Summer 2014 courses going to be available to faculty?” As soon as there is an answer I can share, rest assured I will post about the details.


What is this Managed Hosting for Blackboard thing I keep hearing about?

Palomar’s Blackboard system will be undergoing a significant behind-the-scenes change in the very near future. In the past our Blackboard system has lived on the main campus in San Marcos; starting with Summer 2014 we will be using the Blackboard Managed Hosting service to house our system.

Benefits of this change include:

  • Reducing expected upgrade windows from 4 days to 24 hours or less. (Blackboard techs claim 12 hours is typical.)
  • Eliminating the need to run the “pre-Fall” Blackboard upgrades during 8-week classes; any upgrades required in August can be scheduled in the few days between end of Summer and start of Fall.
  • Increasing system monitoring from “Palomar ATRC business hours” to 24/7/365, which should minimize any potential down-time due to technical problems.
  • System up-time of 99.8%, guaranteed on pain of monetary penalties.
  • Improved integration between Palomar’s Blackboard environment and various publisher’s content systems. (i.e. WileyPLUS, McGraw-Hill Connect, Pearson’s MyLab)

How much of my time is this going to waste?

Little to no extra time. The process for transferring materials into your new courses on the Managed Hosting system should not take appreciably longer than the traditional Course Copy tool did.

Will I be able to simply Course Copy from old semesters to this Managed Hosting system?

No. Because the course copy tool only works between courses on the same Blackboard system it will not be possible to copy directly from your older courses into the new course sites on the Managed Hosting system.

Instead you will need to use the Export/Import process, in which you use the Export Course function in the old course, save the export file created onto your computer, then use the Import Package function in the new course. This process will be fully explained as a step-by-step document in a future posting.

Can’t you just do this for me?

As always, ATRC staff are completely willing to work with faculty one-on-one, either in your offices on campus or in the Faculty Technology Center in room LL-111. However there is enough ambiguity about what content each instructor wants transferred that we would not be able to simply move your content without directly involving you in the process.

If you would like to set up an appointment to meet with one of our techs, please file a ticket in our helpdesk at and indicate when you would be available to meet. We will try to match our schedules to yours, to make this as painless a process as possible. We will also be offering several “Blackboard migration assistance” sessions in the Faculty Technology Center in room LL-111 on the San Marcos campus. Details on the session dates and times may be found online at .

Develop Your Own Blackboard Course


Faculty, you can prepare for new classes, even before Palomar provides your course shells! The “early worm” professors are already starting to ask about when the Summer 2014 course shells will be ready; the short answer is “not yet.” However there is no reason to wait – strike while you feel inspired!

There’s this thing called, you see. A fully featured Blackboard Learn environment which anyone can take advantage of; in fact it’s got all the bells and whistles turned on, some of which Palomar doesn’t even have. But don’t worry, the functions you depend on here will be present and fully functional over on Coursesites.


Not only is the system fairly easy to begin using, there are a number of good instructional videos and documentation on the site, so figuring out what to do won’t be a problem. To start, you’d want to sign up for an account:

After that, you can hit the obvious green button in the middle of the screen to Create A Course. A wizard walks you through the process of setting up your own course shell, and then you can begin populating the course with your own content.


Obviously there is a lot you might want to do in your new course, so perhaps the CourseSites Quick Start Guide for Instructors might be of use. Be warned though, it’s a 155 page PDF, so “quick” is a relative term.

Probably the biggest “how do I do this?” issue on Coursesites will come should you decide to have colleagues or students actually utilize your course shell. Yes, this system is fully functional, and has even been used to run a good number of MOOCs, so having a few other faculty collaborate with you won’t present any technical problems. But the process of sending invitations is a bit unusual; fortunately there’s a video describing the whole process:

That video shows inviting students, but if you read the small print there is a similar link to invite Instructors, too.

So if you’re itching to get developing, and don’t want to wait until your course shells are ready on Palomar’s system, give Coursesites a try. Don’t worry about wasting development work either; anything you build there can be exported and then imported into your course on our system later. Happy course developing!

Blackboard Tests and ADA time extensions


Do you use timed tests in your Blackboard course? Do you ever need to give students extended time on tests to meet legal requirements? Do you like to set things up once, rather than wasting time doing the same thing multiple times?

If you answered yes to all of those, this post is for you!

Before diving into the minutia of how to manage extended test times best, let’s define how students at Palomar end up entitled to additional time. As I’m quite ignorant on this topic, I consulted with an expert. Sherry Goldsmith of the Disability Resource Center (DRC) had this to say:

“Here is how it works. Not all students with disabilities are eligible for extended time. DRC Counselors approve extended time based on the students educational limitations. The student then provides an accommodations form to instructor. In face-to-face courses the instructor signs the form; however, in most online courses the instructor receives the form via email and a signature is not always available. Of the students that receive approval, the majority receive 1.5 times. Most blind students receive 2 times the normal time.”

So potentially students may require time extensions in two flavors: time-and-a-half, and double time. Since recent changes to the Blackboard testing system, there are provisions to make test availability exceptions, so you could certainly make exceptions to each of your tests for the specific students who need them, each and every time the issue crops up. Or you can follow these instructions, set your tests up once, and not need to touch each individual test deployment each time a student needs a time extension allowed.

Step one, create two groups in your course. I’d suggest naming them something memorable, such as TestTime1.5 and TestTime2. (Create Manual groups, set to not be visible, with no tools checked.)

Group creation options screen

Step two, for each deployed test, make it part of your normal routine to create availability exceptions for both these groups. Obviously set the TestTime1.5 group to be allowed half again the normal time limit, and TestTime2 allowed double the normal time limit. (In the Test Availability Exceptions screen, click the Add User or Group button, select both groups from the list, then set the Timer options. For a typical 30 minute test, set to 45 and 60 minutes.)

Test availaiblity exceptions

Step three, make it part of your normal routine when copying or export/importing content into new courses, to always include the “Group Settings” section, along with the more traditional “Content Areas”, “Grade Center Columns and Settings”, and “Tests, Surveys and Pools”.

Step four, whenever you have a student allotted extended time limits on tests, simply enroll them in the appropriate Group. Since you’ve been good about always setting those exceptions, and copying them forward to new semesters, putting them into a group is all you need to do!

Group enrollment screen

This video should illustrate the whole process, if things are still unclear:

Starting the Semester with Blackboard

Blackboard logo

Starting out another semester, and it’s time for a reminder about a few Blackboard tasks that might have slipped your busy minds:

  • Faculty log into Blackboard using their “email name” as the username; typically this is your first initial and last name. Using the nine-digit number will only allow student access to your courses.
  • Students will not be able to access your course sites until you make them available. The easiest way to make multiple courses available is using the Instructor Quick Tools.
  • If you want to copy materials from an older course into your Spring 2014 course site, start off by going into the OLD course, and use the Course Copy tool under Packages and Utilities to copy into the new course.
  • There is a delay between when a student enrolls (or drops) your course, and when they appear on (or vanish from) the roster in Blackboard. The maximum expected time delay is three hours, so the time lag is noticeable.
  • Student email addresses come from eServices into Blackboard, so you may want to have your students check eServices to be sure their correct email addresses are listed as the Preferred address. Otherwise they may never see your emails!
  • Faculty and students can get Blackboard help by using our ATRC Helpdesk system. Just open a ticket; that’ll get you help soonest.

And, of course, keep checking our blog and website at for news and updates throughout the semester. Have a great Spring term!

Why I should care about mixed security modes in my Blackboard course

Blackboard logo

Normally I try to keep the tech-speak down to a minimum in my posts, but this topic, sadly, requires a good bit. Here’s the situation: You’ve provided a web link within your Blackboard course, perhaps to a page on your own Palomar-hosted WordPress site, perhaps to one of the many videos in Palomar’s streaming video catalog. When some (but likely not all) of your students click the link… nothing. They still have the top red area of Blackboard, and the breadcrumb trail, but everything below that is blank.

What is going on?

Likely you are a victim of security. Not “something has gone wrong, dial up the police” kind of security, nor even the “hackers control my bank account” kind… because technically nothing has gone wrong. And that’s why you have a problem.

At this point, if you aren’t confused I suggest you go back and read the last paragraph again. Then once you’re confused we can continue on. There are two main types of communication protocols over the Internet, and the most common is HTTP (HyperText Transfer Protocol, for those who are acronym curious). The other protocol you’re likely to encounter is HTTPS, where the “S” stands for “Secure“. Should you ever do any online banking, or purchase from, you’ll be using HTTPS. Palomar’s Blackboard system is also accessed using HTTPS, as we do try to keep things as secure as we reasonably can. However, if you are already on a site using HTTPS (like Blackboard) and you link to a page using HTTP in the same browser window (like you might have done in your course), modern web browsers are likely to stop that from happening.

Now if you recall what I’ve had to say about web browsers in the past you already know that the browsers all behave differently, and that everybody ends up using different ones during their online experience. So I’m not going to bother giving specific examples of how the browsers stop this activity… instead I’ll just tell you the easy workaround your students can do immediately, and how you can fix your links to avoid the problem in the future.

When students click a link in your course, and get the blank instead, what they ought to try is to go back and right-click (or control-click for the mono-button OS X users out there) on the link, then choose an option to open the link in a new tab or window. The new tab or window will open, and chances are it will load up the content normally. Why? Because it’s no longer a case of loading unsecured content within a secured tab; now it’s a secured tab and an unsecured tab, which does not represent any security risk.

Now how can you make your web links within Blackboard avoid this problem? If you edit an existing web link, or go to create a new web link (from the Build Content menu), section 4 of the page has an option for “Open in New Window”. For new link additions this should default to Yes; leave it at yes and you’re good to go. For old links if may be set to No; change it, then hit Submit, and you’re good to go.

Easy, no? But knowing that simple workaround can get your students back to learning far more quickly than having to contact support, and knowing to make your links open in a new window will make your course run that much more smoothly.