Academic Technology @ Palomar College

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Faculty Blackboard Managed Hosting Questions

Faculty Blackboard Managed Hosting Questions
This is an an effort to anticipate some questions faculty may have about the upcoming changes to Palomar’s Blackboard environment; should you have additional questions, feel free to pose them in the comments here, or contact us separately in Palomar Blackboard support. However, one question I am unable to answer at this time is “when are the Summer 2014 courses going to be available to faculty?” As soon as there is an answer I can share, rest assured I will post about the details.   What is this Managed Hosting for Blackboard thing I keep hearing about? Palomar’s Blackboard...
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Our Helpdesk System

Our Helpdesk System
For several years now we have used a vendor-hosted helpdesk system called “Kayako Fusion.”  Kayako is the name of the company, Fusion the name of the software.  It is a great product at a fair price.  It has worked well and has made our organization better able to serve Palomar College faculty, staff and students.  (The company is located in the Punjab, but that is neither here nor there in the Internet age). Being vendor hosted, however, creates some limitations. Beginning August 1st we have taken the next step in making this product more effective by hosting it locally. The good news is...
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Copying Blackboard Courses for New Semesters

Yesterday I presented a (very poorly attended) webinar on the topic of copying course material from one Blackboard course site into another. Given that the Summer 2012 courses were just created last week, it seemed a timely enough topic… I hope that many faculty will be prepping their Summer courses prior to the end of the semester, rather than waiting until the eleventh hour before the next term begins, at any rate. You can view the recording of the course copy webinar, or take a look at the archives of other webinars we’ve presented on this semester. But, just to hit the high points: The...
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Welcome Back

Welcome back faculty members (if, in fact, you took off the summer at all) to the fall 2011 semester. We have been quite busy and are starting to feel growing pains with our systems. It also seems as though no matter how much time we have to do things, we always need about two more weeks. I bet most of you are feeling the same way about the semester about to begin. Your new Academic Technology Coordinator is Dr. Lillian Payn. Please contact Lillian at ext. 3626 if you have needs or concerns related to Academic Technology. We have upgraded the Blackboard system over the summer to version 9.1, Service...
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Help, I need somebody

Help, not just anybody, Help, you know I need someone, Help! There really are two types of folks that use our services. The first group is those faculty trying to plan for doing something new, such as beginning to use Blackboard for the first time or introducing something like a polling technology into their classroom environment. The second group is those faculty who are doing something, new or old, and need some “Help!” How should those seekers after assistance contact us, to get their problems resolved as quickly as possible?  There really are a number of ways, depending on exactly what...
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