Facilities Department Mission Statement
Welcome to the home page of the Palomar College Facilities Department. Our mission is to provide a safe, clean, healthy, comfortable environment for students, faculty, staff and visitors to our campuses. In fact, our mission is stated in three simple words — “Service, Pride, Quality.”
The Facilities Office is staffed from 7:00 a.m. to 4:30 p.m., Monday – Friday to serve the needs of the College faculty, staff, students and visitors. After these hours and on weekends as well as holidays, please contact Campus Police at extension 2289 or (760) 891-7273.
The Facilities Office’s primary mission is to act as the liaison between the College community and the Facilities Department. The Facilities Office staff is responsible for receiving all requests for emergency, normal or special services. It also establishes priorities and assigns responsibility to the appropriate department and/or trade for execution. You can contact us via Facilities Remedy or by phone at (760) 744-1150 extension 2629 to provide services that are tailored to your needs and requirements.
- PRIORITY#1 requires prompt action because of the immediate or potential hazard to the safety of the campus community or property. Emergency situations shall be dealt with immediately. They may also address a situation, which threatens an important campus function. Examples include electrical power outages, gas/water leaks, flooding, door or window security locking problem, or any item that would require the cancellation of a class or work area shall be dealt with before the end of the work day.etc. <Emergency Services should be by telephone extension 2629 during normal business hours and extension 2289 after business hours.>
- PRIORITY#2 requests include maintenance and repair needs that commonly occur on a daily basis plus any issues that would impact classroom instruction or office operations. These items shall be repaired within 72 hours or three working days. Examples include maintenance of doors, locks, windows, lighting, heating or cooling problems, etc.
- PRIORITY#3 requests are typically non-routine labor-intensive, unfunded, or require technical review. These requests for service shall be resolved within ten days or as scheduled with the employee reporting the request. Contact the Facilities Office first prior to processing the appropriate Facilities forms. These will be prioritized and subject to availability of capital or departmental funds. Examples include security alarms, installation of power, major painting, lock changes, new shelving, minor renovations, carpeting, and etc.
We will continually strive to improve our services, customer satisfaction, value and safety within the boundaries of our resources including friendly, efficient and courteous service to all students, faculty, staff and visitors with dignity and respect.
We look forward to continue serving you!