Your Canvas Login Information
- Your username is your nine-digit Palomar ID number.
- Your password is whatever you’ve set in the eServices system.
- If you don’t know either of those, use the form on the eServices site.
Please note that Canvas is not the system for enrolling in classes. For help enrolling in a class contact the Enrollment Services office by phone at 760-744-1150 X2164.
Account Creation and Timing
It can take a bit of time for changes in the enrollment system to percolate over to Canvas, so if you have just signed up for classes it may be up to three hours before you will see the new course listed in the Canvas All Courses list. Similarly, if you just applied for admission to Palomar, it may take up to three hours for your Canvas account to be generated.
Questions about your course content?
Most of the questions students have about their Canvas courses revolve around the actual course content or course layout, so most questions really need to be asked of your instructor. To find contact information for your instructor, please visit the Palomar College Directory and either search for your instructor by name or look up the department contact information.
Other Help Issues
If you are having trouble enrolling in a class, or if you are having trouble using the eServices system, you should contact the Enrollment Services office. They can be reached by phone at (760) 744-1150 ext. 2164, or by e-mail at firstname.lastname@example.org.
If you need counseling assistance call (760) 744-1150 ext. 2179, or visit the counseling department web site.
If you are having problems with your Palomar student email account visit the student email help web site. Detailed contact information may be found in the FAQs on that site.
How to use Canvas
Detailed documents and videos on how to use Canvas as a student may be found online at the Canvas Community site.
Reporting Problems with Canvas
If you have any technical problems with Canvas please refer to the Help menu at the bottom of the global navigation menu (visually there is a circle with a question mark in it at the lower right of the Canvas screen).