Account Creation and Timing
It can take a bit of time for changes in the enrollment system to percolate over to Canvas, so if you have just signed up for classes it may be up to three hours before you will see the new course listed in the Canvas All Courses list. Similarly, if you just applied for admission to Palomar, it may take up to three hours for your Canvas account to be generated.
Questions about your course content?
Most of the questions students have about their Canvas courses revolve around the actual course content or course layout, so most questions really need to be asked of your instructor. To find contact information for your instructor, please visit the Palomar College Directory and either search for your instructor by name or look up the department contact information.
Other Help Issues
If you are having trouble enrolling in a class, or if you are having trouble using the eServices system, you should contact the Enrollment Services office. They can be reached by phone at (760) 744-1150 ext. 2164, or by e-mail at firstname.lastname@example.org.
If you need counseling assistance call (760) 744-1150 ext. 2179, or visit the counseling department web site.
If you are having problems with your Palomar student email account visit the student email help web site. Detailed contact information may be found in the FAQs on that site.
How to use Canvas
Detailed documents and videos on how to use Canvas as a student may be found online at the Canvas Community site.
Reporting Problems with Canvas
If you have any technical problems with Canvas please refer to the Help menu at the bottom of the global navigation menu (visually there is a circle with a question mark in it at the lower right of the Canvas screen).