Why do I have to login to use the lab?
The Academic Technology Resource Center labs are intended for the academic use of currently registered students. Use of the computers is restricted by login. If you are not an actively enrolled student please use the computers on the second floor of the library or in some other lab on campus.
How do I login?
Use your 9-digit student ID number as your username and your eServices password. If you have forgotten your password go to the eServices web site and reset it using your reminder question. If you have also forgotten your reminder question, call enrollment services at (760) 744-1150 ext. 2164.
How do I save my work?
We recommend saving your work on a USB flash drive. You can also save to a recordable CD or DVD. If you do not have media on which to save you can email a copy to yourself with a web mail client. You can also save to the cloud if you have an account with Microsoft SkyDrive, DropBox, Box, or some other cloud storage provider. Work cannot be saved on the lab workstations. Each time they are rebooted all data saved to them is lost.
How much does it cost to use the computers?
There is no charge for using the computers. However, please note that there is a charge for printing from the lab computers. The charge for printing in black & white is 10 cents per page. The charge for printing in color is 30 cents per page.
What type of computers are in the lab?
All of the computers in the lab are Dell computers running Windows 10. There are no Apple computers available in the lab.
Are there adaptive computers in the lab?
Yes. There are 4 specialized computers, 3 are located near room LL-109 and the other near the lab help desk. These are for use when the DRC computer lab, located in the lobby of the ground floor of the library, is not open. You must be certified in their use by the DRC staff.
When is the best time to use the computers?
The lab tends to be filled during the middle of the day (from about 8:30 a.m. until 3 p.m.). If possible, try to avoid dropping by the lab at these times, as you will most likely be required to wait in line to use the lab.
How do I make suggestions to improve the lab, or complain about something in the lab?
Any of the lab techs will be happy to provide you with a form to write down suggestions, comments, or (although hopefully not) complaints. You may give the form to a lab tech.
How do I contact the lab?
You can call us at (760) 744-1150 ext. 2657. You may also come into the lab (there is always an assistant on duty when we are open), or e-mail email@example.com, or firstname.lastname@example.org.
How do I make a reservation to use the lab?
There are no provisions for individual students to reserve time in the lab. If you need to use the lab and are concerned about lab availability, call us at (760) 744-1150 ext. 2657.
If you are an instructor or an administrative department representative, you may reserve one-time events in the lab. To reserve time for your class or departmental event, either call the lab at extension 2657 or come into the lab in person and ask to speak with the lab manager, or email one of our lab managers (email@example.com or firstname.lastname@example.org) with your request. All classes should be reserved at least one week in advance, and the lab is available on a first-come first-served basis. It is not unusual for classes to reserve time more than a year in advance, so if you know when you will want to be in the lab, contact us as soon as possible. Please remember that your class should not be considered reserved until you have received confirmation from one of the lab managers.
I am an instructor, how do I get software loaded into the lab for my class to use?
Details on this may be found on the Lab Software Installation page
Can I use my own software in the lab?
No. It is a violation of lab policy to install your own software, run your own software off external devices, or otherwise modify the software already installed in the labs.
Can I download files from the Internet in the lab?
Yes, provided you respect all copyright laws. Downloading music or video files from peer-to-peer file sharing networks or otherwise redistributing copyrighted materials is not allowed.
How can I set up an e-mail account?