The Help Desk serves as the first point of contact for students, faculty, staff and administrators requiring technical services or support for computers, audio-visual and peripheral equipment, network services, software applications and access to District technology resources. This team receives technical requests either by phone, by email or in person; diagnoses technical problems and applies a full range of corrective actions, initiates work orders to the appropriate Information Services staff members or contacts vendors to resolve issues, and keeps requestors and constituent groups informed on problem-resolution status.
The Help Desk is responsible for system account security administration and offers password assistance to individuals. This team also facilitates general information announcements to various District groups. In addition, the Help Desk provides institution switchboard operation services, greeting callers and addressing their questions or connecting them with appropriate District service areas.
M-Th: 7:00 a.m. – 6:00 p.m.
F: 7:00 a.m. – 4:00 p.m.
(760) 744-1150 x2140