Welcome. My blog includes ideas and insights on social media, marketing, advertising, and communication trends. It also includes a diary of what I learned during my Spring 2013 sabbatical in digital and social media. Thanks for visiting. And feel free to share or post comments.
The latest assignment for #BUS 152 – Social Media for Business was to curate and share information on Twitter related to social media etiquette. I like crowdsourcing and curating this information each semester as social media etiquette is in constant flux. Certainly, some rules remain the same (such as “Be Nice”), but new ones are constantly being added as new social networks come online and social media becomes more of our every day communications (such as Attribution: giving credit to the author of the original source from where you curated).
With that in mind, I’m going to list the Top 3 Etiquette Tips from students this semester that we’ll use during lecture, paying special attention to attribution – giving credit back to the source from which these came. Here we go:
1) You are what you share: What you publish on social media is a representation of you, your business, and your brand. Proceed with caution and ensure you’re representing your brand in its best light (http://www.outboundengine.com/blog/social-media-etiquette-for-business-25-dos-donts/). Thank you @madisonherber1 for finding and sharing this post.
2) Always keep your target audience in mind: Remember that you’re only one click away from being unfriended or unfollowed. Think about your target persona and always be creating for him or her (not you!) (http://blog.hootsuite.com/social-media-etiquette-rules-for-business/). Thank you @tia2timesmickle for finding and sharing this post.
3) The 80/20 rule: Entertain first, sell second. Social media is about relationships and connecting with people and brands that are interesting and engaging. No one wants to be sold to, but most people enjoy being entertained. That’s why 80% of your content should entertain and 20% should promote or sell. (https://blog.bufferapp.com/social-media-rules-etiquette). Thank you @alohamarsh for finding and sharing this post.
As I was reviewing my social media class and preparing for the blogging lecture, a few things occurred to me. The first is that I need to blog more. The second is that I need to ensure my students are being directed to up-to-date content in the social media class. So this blog post solves both of those problems.
I noted that on the subject of Facebook vs. Twitter – how they differ, I’m sending students to a 5 -year old link on the topic on someone else’s blog. Tisk Tisk. As we’ve discussed in class, your OWN content is best at building your social media influence! So here I’ll share a graphic that I will show in class:
The primary differences between Facebook and Twitter are noted here. Two that we’ll discuss in class include the lifespan of the posts (they are shorter on Twitter) and the lack of an EdgeRank-type algorithm on Twitter (your timeline is a true timeline).
My first semester of teaching BUS 152 – Social Media for Business is quickly wrapping up. We have only two class meetings left, and I have lots of thoughts on the good and bad of that (which I will share in subsequent blog posts).
Today, I’m going to share the fun and inspiring ways BUS 152 students have suggested we spend our #lastclass together. And, of course, in great content and social media style, this comes in the form of a Top 10 list. Here it goes:
Top 10 Ideas for our #lastclass in BUS 152 – Social Media for Business
#1 Pizza Party
#2 Potluck (including foods from different countries to represent the ethnic diversity in the classroom)
#3 Network with each other and share our products and services in a trade fair
#4 Make videos where we discuss what we learned and what our plans are for the next 6 months. Include messages for success for next semester’s class
#5 Brainstorm what the future of social media will look like in 2, 5, 10 years
Guess what? We’re going to do ALL of those above! The pizza is on me and the potluck is on you. Bring your cameras for selfies/video and your big ideas for the future and let’s have a party. Below are ideas # 6 through 10, which are fun, but will have to wait for another time.
#6 Have groups break off to into ThinkTanks to discuss how to save the world with social media as a weapon.
#7 Cocktail hour
#8 Ice bucket challenge
#9 Game night
#10 View more grumpy cats and Old Spice men
Thanks for a great list of ideas! I do (and don’t!) look forward to our #lastclass.
P.s. Interested in this class? Check out the details for BUS 152 – Social Media for Business here!
The anniversary of 9/11 is coming up on Thursday. It’s a sad memory and a time of thoughtful reflection for most. And at the risk of sounding too much like a marketer or social media strategist (which I admit, I am), I want to remind students about an age-old communications tactic. If you want to be part of the conversation, talk about what’s on everyone’s minds right now.
With that said, this coming week you will probably see lots of social media postings and commercials about the 9/11 anniversary. You’ll see postings from your liked/followed companies and brands offering their 9/11 tribute. You’ll see special ads created just to commemorate the 9/11 anniversary (here are a few examples). Note that the first two commercials were well received. The third one – not so much.
But here’s the question. Should your brand or product reference 9/11 in its marketing? Will your followers see you as a thoughtful partner or a shameless marketer? There’s no clear answer to this. A lot has to do with your product or brand and your followers.
For example, is there ANY relationship between your brand and 9/11? The first example from the link above was from State Farm Insurance. They sell insurance. Their ad makes sense. What’s more – the ad was really well done and didn’t leave me feeling “icky” after. Compare that with the Marriott hotel, which offered complimentary coffee and free mini muffins on the anniversary of 9/11. Free mini muffins? Really? That not only seems trite – it also feels icky. (On a side note, some of the 9/11 hijackers stayed in a Marriott hotel the night before the attack).
As savvy marketers and social media strategists that I know you are all becoming, this is a topic I want you to think about and comment on. What makes sense for your brand? Does commemorating the anniversary of 9/11 have ANY place in your marketing or social media? I look forward to your comments. Until then, thank you to all my students and their families who are firefighters, police men/women or are on active/reserve duty in the military. I respect and appreciate your service.
As a social media enthusiast, I’ve been intrigued by the ALS Ice Bucket Challenge sweeping Facebook. Why has it been so successful? And what can we learn about using Social Media to drive engagement for our own products, brands, or causes? Whether the creators of this challenge knew it or not – I see TWO key tactics they incorporated that resulted in the large number of people taking part and ultimately, driving donations (the business goal) to ALSA.org.
1. The first tactic is to create content that will elicit emotion. ALS is no laughing matter, but who doesn’t want to see their friends looking silly for a moment — all with good intentions of helping a worthy cause? Watching these videos takes you on a mini roller coaster of emotions — you may first laugh at your friends, and then think about a loved one who may have suffered from the disease, and finally become fearful that your name might be tagged to be the next one to take the challenge! Emotional involvement is key in social media.
2. The second tactic is that the content was easily created so it could be duplicated and shared over and over (virality!) by anyone. Who doesn’t have a bucket, ice water, and a friend or family member with a smart phone? My favorite part was watching different people’s take on how to do the challenge. I’ve seen friends in backyards, pools, tubs, and spas — all putting their personal spin on the challenge — and thus making them that more emotionally involved.
As social media pervades marketing more and more, analyzing the campaigns that work well (and don’t work well) will become a critical skill.
I look forward to seeing students in my BUS 152 – Social Media for Business class so we can talk more about this and perhaps, create our OWN fabulous content that goes viral.
I was teaching Content Marketing in my BUS 155 Marketing class today at Palomar College in San Marcos, and it reminded me that I could be a better content creator myself. Then, during office hours, a BUS 125 Business English student visited so we could edit her paper together. During our conversation, she said, “You should have a Top 10 BUSINESS ENGLISH grammar mistakes list – or something like that“. Ding, ding, ding! My Content Marketing spider senses tingled and I thought, “Why yes, I should!”. What a great piece of Content Marketing that will be. I know my BUS 125 Business English students will find it useful. I could share it through my social channels. Perhaps others will share it and it will add a little more cache to my personal brand. Cha Ching! Content is king.
New for Fall 2014, the Business Administration Department at Palomar College is offering a new course, BUS 152 – Social Media for Business. This course will explore social media use from a business perspective. Students will learn how to develop a social media strategy to promote a business, build strong customer relationships, and coordinate a common message across multiple channels. Strategic and tactical review of the major social networking platforms will be reviewed in order to drive business goals and create a personal brand online. Join your instructor Mary Cassoni for this hybrid course on Thursday afternoons from 4:30 to 6:30 pm – one day a week live and the remainder online.
Starting the school year off right is a great way to ensure success. Here are 5 preparation tips to help start off Monday, August 19th on the right foot:
1) Log into Blackboard to see if your instructor has set up a section for your course. Many online (and in-class) course sections have a Blackboard site that the instructor will turn on the weekend before school begins. By logging in early, you can preview the course syllabus and get a good sense of what the course (and instructor) is all about.
2) Clean out your backpack/book bag. A tidy book bag with pens, pencils, your calculator, notebooks, and other essentials not only looks good, but also helps you feel fresh and ready to go. Clean out last semesters old papers and other stuff and fill your book bag NOW with everything you’ll need for that first day/week. Don’t forget a water bottle and snacks!
3) Get a good nights sleep. Tonight is a school night. Respect your body and your brain by making sure you get 6-8 hours of sleep tonight. No one (including your instructors!) wants you to feel groggy on that first day.
4) East a good breakfast. See advice above. You want to feel energized on your fist day. The first day/week of school can be crazy with new classes, instructors, students, and parking! Don’t start off hungry.
5) Get to school early. See comment above regarding students and parking. Just about EVERY registered Palomar student (~30,o00) will be on campus on Monday, August 19th. Parking can be limited. Reduce the stress of searching for a spot by arriving early and being in class on time.
Enjoy the first day! Happy Fall 2013.
Today was the day! Palomar’s 2013 graduation, Gil Noble’s retirement from Palomar (boo hoo) and the official END to my sabbatical. Here is one of the BIG things I learned — the more you learn – the more you realize you DON’T know. I spend all Spring semester studying Internet Marketing and Social Media – but I feel as if I have only SCRATCHED the surface. There is still so much more to discover (thank you summer!), but I feel as if I am well on my way. Thank you sabbatical, sabbatical leave committee, Palomar College, and taxpayers! I DO believe you all got your money’s worth and I look forward to developing super creative, super smart business people!