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Palomar College Learning For Success

COVID-19 – Student FAQs

COVID-19 Temperature and Symptom Screening Notification To Students

Palomar College remains laser-focused on protecting the health and safety of students, faculty, and staff.  To this end, on June 23, 2020, the Palomar Community College District Board of Trustees voted unanimously to approve Resolution No. 19-21574 authorizing the Implementation of Temperature and Symptom Screening of Students, Staff, and Faculty During the Coronavirus (Covid-19) Pandemic.

In accordance with the resolution, effective Monday, July 20, 2020, all students, staff, faculty, and authorized visitors entering a campus or education center are required to have their temperature taken and to be screened for symptoms of COVID-19.  We have designed touch-less screening stations in both a drive-thru and walk-up format.

Below is a list of screening station locations and current hours of operation.  The hours of operation are based on high traffic student and employee arrival times and the class schedule.  The screening schedule will be updated as needed on this webpage.

Location
Schedule
Format
 San Marcos Campus, Parking Lot #1 and #2  Monday thru Friday
7:30 a.m. – 1:30 p.m.
 Drive-Thru & Walk-Up
 San Marcos Campus, Parking Lot #12  

Monday thru Friday
6:00 a.m. – 1:30 p.m.
4:30 p.m. – 6:30 p.m.

 Drive-Thru
 Escondido Education Center Parking Lot #3  

Monday thru Thursday & Saturday
7:00 a.m. – 8:30a.m.
Tuesday, Thursday & Friday
5:00 p.m. – 6:30 p.m.
Walk-Up

Once screened, individuals will be provided a sticker to wear while on campus or at the education center.   Facial coverings and maintaining at least 6 feet of physical distance from other individuals is required.

When screened, those with a temperature of 100.4 degrees or higher, and/or have symptoms of COVID-19,  will be asked to return home, self-quarantine and depending on the severity of their condition, seek medical care.

Stay Safe! Stay Well!

Please review the FAQs below for more information about how to access services.

Important COVID-19 Information

Due to Governor Newsom’s Stay at Home order and our commitment to protect the health and safety of our students, faculty, and staff, all instruction and student services have shifted online. Check your Palomar College email for new updates. All official campus communication will be emailed to your Palomar College email address.

General Questions

You received a college email address upon admission to Palomar College. You can find your email address on the Welcome tab in your MyPalomar account.

When accessing your email, type your full email address (username@student.palomar.edu) to login.  Your password is the same password that you use to access MyPalomar.

The regular spring semester resumed on March 30th with all instruction online only.

It is hard to believe that summer is right around the corner.  Like many colleges and universities, Palomar College will still be in remote instruction mode through Summer 2020.  Check out our summer class schedule! As we look forward to the fall semester, we will continue to rely on guidance from our Governor, the state Chancellor’s Office and the County of San Diego Health Department.

At this time, instruction and student services have been shifted online. You may contact an individual department with specific questions. Visit their department website for contact information.

At this time, the education centers in Escondido, Fallbrook, and Rancho Bernardo are closed to the public.  All classes will be taught online. Services will be limited to online or phone communication. Please check individual department or program websites for more information.

The following providers provide low-cost internet options:

For more information, visit our Quick Guide to Student Resources.

You can apply to Palomar College for free online.  For details, visit our Steps to Enroll page

Due to COVID-19, our regular in-person Discover Palomar is on hold. A Virtual Discover Palomar is in the planning stages. Please check here in the coming weeks for updates.

Counseling / Transfer Center

You can meet with a counselor via Zoom or telephone when possible. New appointment requests are paused but students can submit any specific or urgent question via email at counselingdepartment@palomar.edu.

Additional updates can be found on the counseling website at www.palomar.edu/counseling. Counseling staff can answer questions via phone at (760) 891-7511.

All transfer events and university representative visits have been postponed at this time. If you need assistance with transfer inquiries such as university denials, petitions, appeals etc. please use one of the following options:

  • You can request a phone appointment by calling (760) 744-1150, ext. 2552
  • Subscribe to 2-way text (Phone #: 81010; Message @PCTCSp20)
  • Email direct questions to transfercenter@palomar.edu.

Financial Aid

On March 31, 2020, Mark Brown, Chief Operating Officer of the office of Federal Student Aid, provided an update on the immediate actions the U.S. Department of Education is taking to provide student loan relief to borrowers:

  • Student loan interest rates are currently settled to 0%.
  • Student loan payments are currently suspended, by requesting an administrative forbearance through the loan servicer.
    • Borrowers that choose to forgo asking for an administrative forbearance will not see a reduction in monthly payments. Rather, the full payment would be applied toward the principal balance of the loan.
  • Wage garnishments are currently stopped
  • The recently enacted Coronavirus Aid, Relief, and Economic Security (CARES) Act provides a six-month period for the above actions.

Palomar College will continue to pay FWS students if their supervisor has advised them not to report to work.  You must continue attending classes (6-unit minimum).  We expect to pay students based on their normal work schedule.  We will be working with your supervisor to determine the number of hours.   If you are asked to report to work but choose not to work, please discuss your compensation options with your supervisor (i.e. unemployment compensation)

We will still be disbursing funds with the following adjustments.

Federal Pell Grant disbursement on April 3rd will not include payment for late start classes such as Fast Track 2, 3rd and 4th 4-week sessions.  Students impacted by this will receive a notification that a review is pending.  If a change in Federal Pell grant amount is made, the student will receive an award adjustment notification by Monday, March 30th.

We anticipate an additional disbursement date for mid-April.  This disbursement will include FT2 and 3rd 4-week session. We will announce a specific date once these courses begin.  Students in 4th- 4 week session classes will be paid May 8th as scheduled.

We will accept scanned documents that come from your Palomar College student email address.  You can email finaid@palomar.edu. You can also use this email address to ask and respond to financial aid questions and information requests.

You can use our new Chatbot feature on the Financial Aid website.  Your question will be forwarded to our finaid@palomar.edu email account if we cannot match your question to an answer in the Chatbot. We will keep the Financial Aid COVID-19 Updates webpage up to date as new regulations and information are received.

You have two options to make a payment. You can pay online through your MyPalomar account using ACH (your bank account) or credit/debit card. You can find instructions here. Or you can mail a check or money order to Palomar College, Cashier’s Office, 1140 West Mission Road, San Marcos, CA 92069.

Current Enrollment Questions

Yes, instruction will move to a remote method of instruction through the end of the spring semester. Please contact your instructor or the department or program’s webpage for specific details as it relates to your course.

Your instructor’s email is on the syllabus. Many emails are their first name and last name (i.e., John Deere - jdeere@palomar.edu). Instructors will also be in contact with you about changes to your classes; however, they might not know yet themselves. Please be patient. You can also contact them through Canvas.

You can add any open course from your MyPalomar account.

All students are requested to check their Palomar email account for email communication sent from the President’s Office regarding course drops/withdrawal procedures. This procedure takes into account the impact of COVID-19. Students who wish to drop a course late into the semester will be required to provide a written request to Admissions and Records. The Drop by Petition date ranges are included in the table located on the email.

from Dr. Kahn, Acting Superintendent/President of Palomar College

We hope this message finds you safe and well.  It has been three weeks since we started the second half of the spring semester and we know that all of our faculty and staff have worked tirelessly to create engaging online classrooms.   We also realize that the remote delivery of coursework may not be ideal for you at this time.  We understand that the COVID-19 pandemic has caused a myriad of unexpected changes and your priorities maybe shifting as necessary.  In result, beginning April 22, refunds will be issued if you have dropped any of your courses.

To receive a refund, you do not need to take any additional actions.  The following types of fees will be automatically refunded: enrollment ($46 per unit); non-resident tuition ($265 per unit); non-resident capital outlay fee ($5 per unit). The unused portion of your material fees will be refunded as well and the amounts are currently being evaluated on a course by course basis.  If you paid via cash, check, ACH, or through the payment plan, a check will be issued to you.  Checks will be sent out each Friday to the mailing address we have on file. If you paid your fees by credit card, the refund will be credited to your credit card.

In addition, you will also receive a 50% refund if you purchased a parking permit.  Checks will be issued for parking permit refunds and sent to the mailing address we have on file.

Please know, due to transaction processing timelines, it may take up to two weeks for the credit to be applied to your credit card account or for a check to be received. If you are a recipient of financial aid, the credit may not be processed to your account.

Registration for the Summer 2020 semester will begin April 27. Priority registration appointments will be posted to your MyPalomar account on April 21. Be sure to apply or update your application on CCC Apply on or before April 19 to receive a priority registration appointment.

Registration for the Fall 2020 semester will begin June 4. Priority registration appointments will be posted to your MyPalomar account on May 29. Be sure to apply or update your application on CCC Apply on or before May 28 to receive a priority registration appointment. All registration and online class schedule search dates are subject to change.

The last week of your Fast Track 1 and 4-Week 2 class will be the week of March 30, 2020.  If your class was face-to-face, it will meet on the same day it did during the regular term.  If this conflicts with another class, please alert both professors immediately to plan your absence.  Keep on the lookout for communication from your instructors.

We strongly encourage you to try the class for a couple of weeks.  Your instructors are working hard to make the experience work for you and for them.

Yes. All classes will be conducted from a distance no matter what the format is. Online is one option; your instructor may also use email, conference calling, etc.  Your instructor will be contacting you, so be sure to check your Palomar College email regularly.

We are waiting on recommendations from the Chancellor’s Office.

It’s completely understandable that you are concerned about this!  Here is one resource: Check out the Are You Ready to be an Online Student webpages: https://www2.palomar.edu/pages/areyouready/. We also recommend you contact the instructor for tips on how to be successful.

Palomar College offers online tutoring through Palomar Tutors and Net Tutor. Students access online tutoring through the “Online Tutoring” course in Canvas. You must enroll in this Canvas course first. For a video tutorial and additional information/updates, please visit the Tutoring Services webpage for more details.

Palomar College is working in accordance with the California Community College Chancellor’s Office, as new updates in legislation and state-wide regulations are received daily. We will keep the Enrollment, Admissions, Records & Evaluations webpage up to date as new regulations and information are received.

If you want to drop a class, please contact your high school counselor so they can notify Enrollment Services at Palomar College. You will receive an “Excused Withdrawal” on your transcript which will not affect your GPA (grade point average). Last day to drop will be May 1. Any drops after that date will require a request in writing to Palomar College Records Office.

Yes. Please click on the following link: Request an Appointment with a Palomar Counselor. You will be contacted within 48 business hours for an appointment time for the following week.

Student Records & Evaluations

Palomar College transcripts can be requested online in your MyPalomar student portal.

  • Click on the “Student Center” tab.
  • Under “My Records and Enrollment”, click on the “Official Transcript” link.
  • Follow the instructions on the TranscriptsPlus® order form.
  • If you have any difficulties ordering transcripts, please send an email to records@palomar.edu.

We appreciate your patience while we respond to your inquiries remotely.

We are currently working on developing a secure drop off procedure. In the interim, you may ask the agency you are obtaining the verification for if they will accept a transcript that you can order online using your MyPalomar student portal.

Palomar College is working in accordance with the California Community College Chancellor’s Office, as new updates in legislation and state-wide regulations are received daily. We will keep the Enrollment, Admissions, Records & Evaluations webpage up to date as new regulations and information are received.

Health & Wellness

For all health services, call first. The Student Health Center phone number is (760) 891-7530.

The Student Health Center is transitioning to phone appointments whenever necessary. We do not have the capacity to treat or diagnose COVID-19 on campus, but our medical team can answer your questions and provide guidance on where to access appropriate care.  Palomar students can access telehealth services by video 24/7 through Rezolve.org at a discounted rate of $10 per visit. For instructions, visit the Student Health Centers’ website.

Student Health Center – studenthealthcenters@palomar.edu

If you are experiencing a crisis or psychiatric emergency, call the SD County Access and Crisis Line at (888) 724-7240.  You may text “COURAGE” to 741741 to access the Crisis Text Line.  Both of these services are open and available 24/7.

For Behavioral Health Counseling Services at Palomar College, please call first. Call (760) 891-7531 for scheduling options.

Behavioral Health Counselors remain available during the spring semester. Appointments will transition to telehealth platforms, including phone appointments. Your counselor will discuss these options with you and establish a plan that will help reduce barriers to your mental healthcare including referral to partners in the community for ongoing treatment.

Behavioral Health Counseling Services – bhcs@palomar.edu

Basic Needs & Resources

We have created a quick guide with on-campus and community resources to assist you. Visit our Quick Guide to Student Resources website for more information.

Student Life & Leadership

Our Food & Nutrition Center is currently closed. Many community food resources are available for you and your family. Please contact our office, Monday-Friday; 7:30am – 4:00pm, at 760-744-1150 ext. 7540 if you need assistance with finding the best community resources. Listed below are helpful links to access food resources.

Sadly, Commencement, scheduled for May 22, 2020, has been cancelled. We are actively looking for alternative virtual programs as we explore ways to honor this tradition in a non-traditional way! Updated information will be sent to your Palomar College student email account.  

Our Student Activity Card production has been temporarily paused in order to minimize and mitigate the spread of coronavirus (COVID-19). Please contact our office, Monday-Friday; 7:30am – 4:00pm, at 760-744-1150 ext. 7509 if you need assistance.

The ASG and ICC are working remotely.  Plans are underway to ensure successful completion of the spring semester. “Zoom” meeting formats will be used and policies and procedures will be available soon. Virtual activities are under development and will move forward. ASG elections are coming up and we encourage you to stay engaged, virtually. Please visit the ASG website or contact our office, Monday-Friday; 7:30am – 4:00pm, at 760-744-1150 ext. 7509 if you need assistance.

We have prepared this list of resources that are designed to serve in meeting a variety of your needs. Quick Guide to Student Resources

Disability Resource Center

Students have the option of meeting with a DRC counselor via Zoom or telephone when possible.

New appointment requests are being reviewed on a student by student basis to ensure active students in courses this semester are being assisted and supported in a timely manner. Students can submit any specific or urgent question via email at drc@palomar.edu or via phone.

The DRC’s Testing Center will be closed until March 30th. Students should work with their professor for test administration on or after March 30th.

Additional updates can be found on the DRC website at www.palomar.edu/drc  DRC staff can answer questions via phone at (760) 744-1150, ext.  2375 or 2376.

Student Athletes

The CCCAA Board of Directors voted that student-athletes who competed in the 2020 spring season will have their season of competition restored, provided they have not quit or been cut from their teams prior to their season being postponed.  The NCAA, NAIA and other collegiate governing bodies are currently addressing similar issues and the CCCAA will continue to work with them to help student-athletes who wish to eventually transfer.

Practices outside of regularly scheduled classes are canceled through June 30, 2020.  However, all athletes are required to still participate in their ACS classes via distance learning. Athletes should contact their coaches directly for more information on their specific class requirements.

No. All classes will continue through a distance learning format as stated in the release by the school. All assignments must still be completed by appropriate deadlines.

Athletes should contact the Athletic Academic Counselor, Amber Slivick, for direct assistance. Meetings will be held by phone or via Zoom.  (Instructions for setting up a meeting with Zoom can be found here.)  Student Athletes should also frequently check the Palomar College Website for updated information on further resources.

The facilities are closed as of Mar. 13 2020 and will remain closed indefinitely.

If you need rehab, please contact the athletic trainers, Flecicia Heise (fheise@palomar.edu) or Dennis Greenhill (dgreenhill@palomar.edu). Each injury will be individually evaluated.

Please go to the Palomar College Website and click the “New Students” tab at the top of the page.  If further assistance is needed please contact one of the coaches of the sport that you would like to participate in.

All counseling appointments will be taking place online through March 20th.  Students can continue to set up appointments online through the athletic website’s appointment website or by emailing Amber Slivick at aslivick@palomar.edu. The lab will be closed.

Military Affiliated Students Using VA Education Benefits

As of 3/18/2020 the VA has advised all schools not to make any changes to enrollment certifications and are paying students as normal. The VA has issued FAQ’s which are available here.

The VA is taking an aggressive public health response to protect and care for Veterans in the face of this emerging health risk. For more information on other services and medical care please visit the VA webpage.

Please email us at veterans@palomar.edu and we will work quickly to answer your questions.

We are still working very closely with many of our community organizations as they are working on ways to provide services to veterans and their families during this time. If you have a referral request, please email us at veterans@palomar.edu.

Camp Pendleton and Military Affiliated Students

All classes will be switched to an online format beginning 3/30 until further notice. This includes the duration of Spring 2020 semester.

  • Fast Track 1 (FT1) classes will resume on 3/30 for finals week.
  • Fast Track 2 (FT2) classes will begin on 4/6 and will switch to a 7-week session.

No. Camp Pendleton Site will be closed until further notice. This includes Counseling, Computer Lab use and Tutoring. Please use the Student Guide link below for further assistance.

We have temporarily suspended the processing of base access until further notice.

You may email your voucher to cppen@palomar.edu.

Textbook delivery to Camp Pendleton has been temporarily suspended. The Bookstore is offering free home delivery. For further information, visit the Bookstore website.

We will keep the Camp Pendleton COVID-19 Updates website up to date as new regulations and information are received.

Current International Students

Due to the scope of the pandemic, SEVP (Student and Exchange Visitor Program) has issued a guidance temporarily removing the condition for distance education. You are now allowed to take all courses online for the remainder of the semester.

Yes, you may return home and complete the remainder of the semester there.

We do not know when we will return to the office, but all the support services will be provided online. You can complete the appropriate request forms and email to internationalstudents@palomar.edu. We will send you the item requested to your student email account.

Yes, as long as you have submitted the petition of graduation by the deadline, you can graduate and receive your diploma.

Please complete the last semester questionnaire and send it to internationalstudents@palomar.edu. It is very important that you do this, so we can take care of your SEVIS record appropriately.

You can still make an appointment to talk to the international student counselor online. You will receive instructions sometime in the middle of April before Emad returns.

Palomar College is working in accordance with officials locally and globally, working to bring you the most up-to-date information. We will keep the International Education COVID-19 Updates website updated as new regulations and information are received.

Newly Accepted International Students - Urgent Notice

URGENT NOTICE FOR NEWLY ACCEPTED INTERNATIONAL STUDENTS:

As of March 18, 2020 (U.S. time), consular services at U.S. Embassies and consulates have been suspended. You may not be able to make any visa interview appointments, and previously made appointments are being cancelled. Please contact the American Embassy or U.S. Consulate in your area to find out when they will resume their services.

At this moment, we have not received any information about the summer term. However, if the college decides to continue offering classes online and you are not able to come to the U.S. to start your studies physically, you may be able to take summer online classes from home.

Please check with the CDC (Center for Disease Control and Prevention) travel advisory and find out if your county has any restriction to enter the U.S.

Palomar College is working in accordance with officials locally and globally, working to bring you the most up-to-date information. We will keep the International Education COVID-19 Updates webpage updated as new regulations and information are received.

Special Programs (EOPS/TRiO/Promise)

EOPS/CalWorks/Care/Foster Youth

Appointments will be offered by phone or video chat utilizing the Zoom platform until future notice.

For general questions, email eopsadmin@palomar.edu or call (760) 744-1150, ext. 2449.

TRiO SSS

Counseling appointments will be offered online or by phone. Important deadlines and information will be regularly sent to students via email. SSS Counselors and staff will provide online workshops on important topics. Remote tutoring will be offered soon.

New applications for the program will continue to be accepted; visit the TRIO SSS website to learn more. For questions, contact SSS staff at (760) 744-1150, ext. 2761.

Palomar Promise

For Palomar Promise FAQs please visit this website.

For questions email Palomar Promise staff at promise@palomar.edu or call (760) 744-1150, ext. 3931.

Textbook Rental Check-ins and Returns

Our bookstore store is closed.  You can ship rentals back to the store via a free FedEx return label.

Two ways to get a Rental Return Label

  1. Wait for the rental reminder email that is sent 14 days before your rental due date. Email is sent again 7 days, 3 days, and the day of your due date. This email contains a link to generate a free return shipping label and packing
  2. Or you can immediately generate a free return shipping label on bookstore website, in your account:
    1. Click the Sign In link on the top right side of the page to sign into your account.
    2. Enter the email address you provided at the register when you rented. Note: Even if you rented in the store, an account was created using the email you provided at the register.
      If you don’t know your password, you can click Forgot Password link for a temporary password to be emailed to you.
    3. Once you’ve signed in, click the link “Rentals”. You will be navigated to the Rentals page in your account.
    4. On Rentals page, scroll down the page to see the books you rented. Click the link “Return All Rentals by Mail”. You can also click the button “Return by Mail”. Both open a pop up to select your rentals to ship back.
    5. Follow the steps to generate and print the return label and packing slip. This option is available until your rental due date.

While the due date for rented books has not changed, the “non-return charge date” has been extended 15 days past your current return due date to allow time for your mailed book to reach the store. To avoid late charges, please have your book in transit by the due date.

If you originally rented your textbook in the store, there is no option to buy or extend the rental on the website at this time. If you rented your textbook online, you have an option to buy or extend the rental on the bookstore website on the Rentals page.

Textbook Purchases and Previous Orders

Please contact the campus store using the steps below and someone will assist you. Please allow several business days for the staff to respond, as they are working to answer all order inquiries.

  1. Click “Contact Store” in the footer of the bookstore website.
  2. Under “Questions & Comments” section, you can fill out the form to send an email to the store.
  3. Ensure to provide your Web Order Number.

Your item may be shipping from a location that has closed due to COVID-19 concerns. Your order will be filled when we are able to access that location again. Items that are in this situation are marked as “backordered” on the website. However, when you placed your order, the ship-from location may not yet have been closed or was in the process of closing so this backorder status may not have been displaying, check the item again now for confirmation.

Sorry for the inconvenience during this uncertain time. If you wish to cancel an order in this status, use the same contact form described above.

No, instead you can order from the bookstore website.

There are digital eBook options available for many titles available through the bookstore website. See the textbook page on the site for details.

Textbooks: Selling Back (Book Buyback)

You can sell back books online (ship your books) through the “Sell Your Textbooks” link in the footer of the bookstore website.

(U.S. Stores Only) How to Sell Your Textbooks Online

  1. Click the “Sell Your Textbooks” link from the website
  2. On the Sell Your Textbooks page, refer to the Online section and click “Sell Your Textbooks” button.

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