Below please find the answers to frequently asked questions during this uniquely challenging time. The information is subject to change, and this document will be updated as new questions come in and as new information becomes available.
Questions involving class meetings
Is the campus closed?
The campus is currently closed to all non-essential personnel as of Friday, March 20. (Non-essential means people who are to work away from campus, which includes all but about 10 or so people who will provide security, etc.) This is due to Governor Newsom’s Stay At Home Order issued on March 19 for California. If you need a quick visit to campus or an Educational Center, you can complete an Essential Campus Access Request Form to seek approval for a short work-related visit.
How do I access the 3PD Portal?
Click here to access: https://www2.palomar.edu/pages/pd/.
On the left-hand side navigation, click on the “3PD Portal (Click Here)” link. Log in using your Palomar credentials. Then click on the “3PD Portal” button. This will take you to the page where you can view upcoming Professional Development opportunities (“Register for PD Workshops” button) and/or view the General Information discussions (“College News and General Information” button).
Are proctoring services still available for exams?
In-person proctoring services are temporarily suspended at San Marcos (STAR), Fallbrook (TLC), and Rancho Bernardo (TLC). The college has a license to Proctorio, an automated remote proctoring service that is integrated into Canvas for quizzes or exams. A brief introduction to Proctorio is available by clicking here. Please contact the ATRC for additional questions and support (firstname.lastname@example.org).
What is Zoom “Bombing”?
A new form of trolling in which a participant uses Zoom’s screen-sharing feature, audio or video to interrupt and disrupt meetings and classes.
How can I help prevent Zoom “Bombing”?
Zoom has many suggestions to help prevent this from occurring that you can find on this COVID-19 website. Some of these suggestions are to have a waiting room for your meeting or set a password for your meeting. You may also want to turn off screen sharing for participants by default and only turn it on when needed.
What can I do if someone is misbehaving in my Zoom meeting?
You can always remove a participant from your meeting if they are not abiding by the rules.
Is there a difference between Zoom accounts through Palomar College and Zoom accounts directly from Zoom?
Yes! Zoom is the application that literally anyone anywhere can use to hold video meetings. TechConnect Zoom provides licensed accounts for Palomar’s faculty and staff to use*. These licensed accounts (or “pro accounts”) have less limitations and more features than the regular, free Zoom.us accounts. Once you have a Zoom account through Palomar College, you will be able to link it to Canvas and access from within your course Canvas pages. Students are able to participate in any event without having a Zoom account.
How do I create my Zoom account through Palomar College?
To set up your Zoom account you will need to log into the Palomar Portal (https://idmpg.palomar.edu/sso/) and look for the Zoom tile and click on it. That will automatically set up your Palomar Zoom account.
If, however, you don’t have that tile, you’ll need to request from the Information Services Helpdesk (email@example.com or X2140) that they add that tile to your Portal screen. Once they have the tile established in the Portal for you, you’ll need to click it to get your account set up.
Is there anything special Adjunct Faculty need to know about Zoom?
Yes. You need to establish a Zoom account for each of the colleges where you work. This is because your Zoom account needs to be registered with the exact same email address you use to access your college’s Canvas account. (Note: This applies to everyone, not just Adjunct Faculty; however, Adjuncts are most likely to be impacted by this, as they are most likely to teach at multiple institutions.)
Can I access Zoom from within Canvas?
Yes. In order to do so, you must ensure the link is visible. Inside your course, the left-hand side navigation has a series of links (Home, Syllabus, Announcements, Assignments, etc). The one you want to be sure is listed is named “Zoom.” If you do not see it listed, click on the last one listed, “Settings.” Once there, click on the tab up top labeled “Navigation.” Scroll down the list and drag Zoom up into the active section. Lastly, scroll to the bottom of the page and hit “Save.” You will now see the Zoom link listed on the left-hand side navigation toolbar.
Scheduling meetings for your classes
When scheduling meetings for your classes, it is important to use the “Zoom” link from within Canvas. By creating these schedules inside of Canvas, your students will be able to see upcoming meetings and easily click to join.
Resources for Your Students
This is a confusing and stressful time for everyone, especially our students. The following information may prove helpful in answering some frequently asked questions from your students. Please feel free to share this information with them.
How do I keep my students informed of changes due to COVID-19?
Please remind your students to check their Palomar email, as this is the only official email address for correspondence. Additionally, please refer students to the College’s COVID-19 webpage: https://www2.palomar.edu/pages/presidentsoffice/coronavirus-covid-19-information/. Palomar also has a Student FAQ webpage: https://www2.palomar.edu/pages/sse/covid-19-student-faqs/
The Chancellor’s Office has set up a web page for students as well: https://www.cccco.edu/About-Us/Chancellors-Office/Divisions/Communications-and-Marketing/Novel-Coronavirus/students
Are there resources I can share with my students to answer their questions?
Yes. Palomar’s team has been hard at work preparing robust guides and FAQs geared toward students. Please see the following excellent resources (hyperlinked):
- Chancellor’s Office Information for Students
- Palomar’s Quick Guide to Student Resources
- Palomar’s Student FAQs
How do I help students who do not have internet access?
Plans are being solidified to allow remove access to software for our students. Additionally, many businesses are offering specials for those impacted by COVID-19, effective Monday March 16th:
- Comcast: Offering 60 days free internet (new subscribers) and increased internet speeds (for all). For full details, click here.
- Spectrum: Offering two-months free internet for students. For full details, click here. More information regarding services and COVID-19 can be located here. Additionally, Spectrum offers low-cost internet for qualifying households (details here).
- Cox: Offers some assistance during this COVID-19 pandemic, including one month free in their Connect2Compete program. Locate information here.
- AT&T: Offers a low-cost internet plan for qualifying households (details here). Additional COVID-19 related information/specials can be found here.
How do I help my students if they need money or a computer?
Palomar College’s Foundation is offering emergency grants in the amounts of $100 – $250 to help assist students with technology, internet access, work-gap challenges or essential needs. Please direct your student to the application on the Foundation’s website by clicking here.
How do I help my students if they don’t have the class textbook?
- The Foundation is awarding emergency grants that can be used for textbooks: Emergency Funds – Gene Jackson Emergency Loan or Emergency Funds – Palomar Foundation.
- The bookstore is partnering with publishers for free eBooks – it’s worth a try to see if your textbook is included in case your students don’t have copies. Be sure to have the ISBN, Title, and Edition information for your students (details here).
- Palomar College Library is also offering guidance for faculty with copyright and finding electronic copies of textbooks (click here).
Textbook Rental Check-ins/ Returns
Can I come to the bookstore to check-in my rental textbooks for this term?
Our bookstore store is closed. You can ship rentals back to the store via a free FedEx return label.
Two ways to get a Rental Return Label
- Wait for the rental reminder email that is sent 14 days before your rental due date. Email is sent again 7 days, 3 days, and the day of your due date. This email contains a link to generate a free return shipping label and packing
- Or you can immediately generate a free return shipping label on bookstore website, in your account:
- Click the Sign In link on the top right side of the page to sign into your
- Enter the email address you provided at the register when you rented. Note: Even if you rented in the store, an account was created using the email you provided at the
- If you don’t know your password, you can click Forgot Password link for a temporary password to be emailed to you.
- Once you’ve signed in, click the link “Rentals”. You will be navigated to the Rentals page in your
- On Rentals page, scroll down the page to see the books you rented. Click the link “Return All Rentals by Mail”. You can also click the button “Return by Mail”. Both open a pop up to select your rentals to ship back.
- Follow the steps to generate and print the return label and packing slip. This option is available until your rental due
Because the campus is closed, I cannot bring in my rented textbooks. Will I get charged for the textbooks due to missing the due date?
While the due date for rented books has not changed, the “non-return charge date” has been extended 15 days past your current return due date to allow time for your mailed book to reach the store. To avoid late charges, please have your book in transit by the due date.
Can I BUY or EXTEND my rentals on the website?
If you originally rented your textbook in the store, there is no option to buy or extend the rental on the website at this time. If you rented your textbook online, you have an option to buy or extend the rental on the bookstore website on the Rentals page:
Textbook Purchases and Previous Orders
I placed an order online for pickup, but the bookstore is closed. What should I do?
Please contact the campus store using the steps below and someone will assist you. Please allow several business days for the staff to respond, as they are working to answer all order inquiries.
- Click “Contact Store” in the footer of the bookstore website.
- Under “Questions & Comments” section, you can fill out the form to send an email to the
- Ensure to provide your Web Order
I placed an order but I have not received any confirmation my item has shipped. What’s going on?
Your item may be shipping from a location that has closed due to COVID-19 concerns. Your order will be filled when we are able to access that location again. Items that are in this situation are marked as “backordered” on the website. However, when you placed your order, the ship-from location may not yet have been closed or was in the process of closing so this backorder status may not have been displaying, check the item again now for confirmation.
Sorry for the inconvenience during this uncertain time. If you wish to cancel an order in this status, use the same contact form described above.
I need to purchase upcoming term textbooks and supplies; do I need to come to the store?
No, instead you can order from the bookstore website. You can choose from a variety of shipping options or schedule a time for contactless pick-up from the San Marcos Campus.
Selling Back Textbooks (Book Buyback)
Can I sell my textbooks back to the bookstore?
You can sell back books online (ship your books) through the “Sell Your Textbooks” link in the footer of the bookstore website.
(U.S. Stores Only) How to Sell Your Textbooks Online
- Click the “Sell Your Textbooks” link from the website
- On the Sell Your Textbooks page, refer to the Online section and click “Sell Your Textbooks”
Are there any resources for helping students use Zoom?
Yes! The Associated Student Government (ASG) has put together an excellent guide outlining using Zoom for meetings, directed toward students. You can access that guide by clicking here (Google Doc created by Rachel Alazar, ASG Secretary).
Resources for Employees
Many of our colleagues have been hard at work preparing excellent resources. Please find links to these below.
Answers to questions impacting all campus employees.
Palomar webpage updated with the most recent announcements regarding COVID-19 and the impacts on campus.
Official website for California, dedicated to important information and updates regarding COVID-19
Chancellor’s Office website with information and resources to help in transitioning courses
Provides Updates, Guidance, and Emergency Notifications for CA Community Colleges
Provides information on the Vision Resource Center and Conversion to Online Instruction
Where can I find regular campus updates?
You can always find up-to-date campus notifications on the COVID-19 webpage.
What if I have more questions?
Undoubtedly you will continue to think of great questions! There is a form located on the upper, right side of this webpage for you to enter any questions. You should be contacting your department chair for any questions you have. For working conditions questions, contact PFF at firstname.lastname@example.org.